R1 (“R1” or the “Company”), the leader in healthcare revenue management, today announced the appointment of Estelle Barnes as the leader of R1’s Enterprise Customer Engagement and Partnership function. In this role, Ms. Barnes will spearhead R1’s efforts to elevate customer success, strengthen financial performance, and deepen strategic partnerships across its enterprise business.
Ms. Barnes brings more than 30 years of leadership experience in the healthcare and healthcare RCM space, with deep expertise in driving organizational growth, elevating customer success, and strengthening financial performance. She previously served as Chief Client Officer at Receivable Solutions, Inc. where she led client engagement strategies that earned Best in KLAS recognition. Prior to that, she was a part of the early-stage executive team at Ensemble Health Partners, where she helped scale the business through a period of rapid growth by leading client experience and business development.
“We are excited to welcome Estelle to the R1 team at such a pivotal moment in our history,” said Joe Flanagan, Chief Executive Officer of R1. “With more than three decades of experience delivering innovative, targeted customer experience campaigns in the revenue cycle industry, Estelle is the ideal candidate to take our customer function to the next level. We expect to benefit greatly from her knowledge and relationships in the healthcare sector as we continue to build out our customer engagement team to generate the best possible outcomes.”
“I am honored to join R1 at such an exciting moment for the Company and the industry broadly,” said Ms. Barnes. “R1 has an unmatched commitment to customer success and innovation, and I look forward to working with this talented team, and unique leadership culture to build on the strong foundation in place and help our customers achieve their goals.”
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