HCLTech, a leading global technology company, has signed a 10-year strategic partnership with the Dunedin City Council (DCC) to modernize and manage its IT services, driving digital transformation, improved service delivery and stronger community engagement.
HCLTech will transform the Council’s IT services across cybersecurity, hybrid cloud, service management, IT asset management and network services, enhancing support, scalability and security. Council staff will gain access to modern omnichannel tools, phased self-service and responsive onsite support, helping them work more efficiently and making digital services faster and more intuitive for residents.
HCLTech will leverage advanced automation and AI platforms to automate routine tasks, reduce downtime and provide 24/7 virtual support.
“This partnership supports the Council’s five-year IT Strategy and was established through a rigorous procurement process. HCLTech has proven strengths in delivering smart, innovative IT services to the public sector,” said the DCC General Manager of Corporate Services, Robert West.
Sonia Eland, Executive Vice President and Country Manager for Australia and New Zealand at HCLTech, added: “We are proud to support Dunedin City Council in setting new standards for public sector innovation. Our shared vision will deliver lasting value to the community.”
Read more: HCLTech
