Plano, Texas – March 09, 2026: Movate, a global leader in digital technology and customer experience (CX) services, today announced a strategic partnership with Kahuna Labs, a pioneer in AI-driven support engineering. This partnership will deliver the next generation of technical support solutions that combine deep AI with expert services to guarantee outcomes—not experimentation.
As enterprises accelerate AI adoption across customer support and frontline operations, many are discovering that the economic impact of AI implementations remains uncertain—particularly for complex technical cases where resolution speed, diagnostic quality, and consistency matter most.
Movate and Kahuna Labs are changing that.
Together, the companies are developing a new commercial and delivery model that combines AI-driven intelligence with expert human support to reduce the total cost of technical case resolution. As part of the partnership, Movate and Kahuna will offer an outcome-driven approach designed to deliver up to a 20% reduction in per-case support costs in complex support environments, while maintaining or improving key performance indicators such as Mean Time to Resolution (MTTR) and customer experience.
Rather than asking customers to absorb the risk of AI experimentation, Movate and Kahuna are working towards a model that underwrites performance through a combination of platform intelligence, guided diagnostics, and global delivery expertise.
Read the full press release at: Movate
